Viewpath understands every user has different needs for project management software. We offer self-serve, email and telephone support, so you can get the right answer and get back to managing your projects quickly. You can also check out our Customer Case Studies to see how other people are using Viewpath.
The Viewpath Support Desk features the search functionality of our Knowledge Base, making it easy to find the answers you’re looking for. Check it out by clicking the “?” in the upper right corner of Viewpath and selecting “Help”, or by visiting support.viewpath.com.
Did you know our help functionality is smart? If you click the “?” from inside the application, you’ll be taken to a page listing the articles all about the tab you are currently on. For example, if you are currently viewing the Home/Allocation tab and you select Help, you’ll be shown all the articles about our Cross-Project Allocation. Pretty smart, isn’t it? We want it to be a quick and easy as possible for you to find the answers you need.
You can create a ticket right from the Support Desk. Just click on “Submit a request” in the upper right corner, and fill out the form. Our awesome Support staff will respond quickly. Our hours are Monday-Friday, 8am-5pm Pacific Time. You’ll find we often respond outside of those hours as well.
We want you to succeed in using Viewpath to manage your projects. If you are on a 6+ month paid plan, a Customer Success Manager is available to you to help with training on features and functionality as well as template planning and implementation. Whether you have 20 or 2,000 licenses, we’re here to help you succeed.
Take a peek at our Community section in the Support Desk. You can see Feature Requests, and vote for your favorites, or add your own request. Our development is customer-driven, so your vote counts!